Private Bankers are fascinated by their industries and its themes however they face increased regulation requirements, continued cost increase and shrink in revenue margins.

This training will assist the first line to redesign the customer experience to meet their evolving needs in an ever-increasing banking regulatory landscape.

Since there is a difference between having a difficult conversation and having a conversation about a difficult thing, the workshop will help Private Bankers understand the behavioural style of their clients (or stakeholder groups) and maximize client interaction across a shifting communication technology spectrum.

They will learn, through storytelling, to gain insight into building on their own strengths and addressing their limitations to increase their capacity to build rapport with clients.